FAQ
Puerto Vallarta Hotel FAQ - Velas Resorts
- Do the resorts offer wedding space? Yes, our spectacular wedding venue sets the stage for an unforgettable celebration. Choose from tropical gardens, pristine beaches, and elegant indoor spaces.
- Where are the resorts located? Our resorts are situated on the coast of Mexico, at Riviera Nayarit and Riviera Maya. This premium vacation destination is near Puerto Vallarta and Nuevo Vallarta.
- Are the resorts equipped for groups? We cater to groups and offer numerous amenities for business meetings, conferences, special events and weddings. Plan a memorable group event in a breathtaking oceanfront setting.
- How do I contact the resorts?
Contact us by calling 1-877-418-3059 (from the US and Canada) or 1-800-831-1162 (from Mexico). You can also fill out the online form, or send an email to reservaciones@velasresorts.com.
- What does “Luxury All-Inclusive” at Grand Velas include?
At Grand Velas, “Luxury All-Inclusive” means your nightly rate covers gourmet à-la-carte dining at multiple world-class restaurants, top-shelf beverages, 24/7 suite service, taxes & gratuities, access to pools, spa, beach, and all resort amenities hassle-free and indulgent.
- Which Grand Velas resorts are family-friendly and which are adults-only? Most Grand Velas resorts like Riviera Maya, Riviera Nayarit and Los Cabos are family-friendly, offering Kids’ and Teens’ Clubs, spacious suites and family activities. Only the boutique adults-only property Grand Velas Boutique Los Cabos is reserved for grown-ups seeking serenity.
- What kind of dining and cuisine can guests expect at Grand Velas? Guests enjoy gourmet, multi-cuisine dining from creative Mexican dishes to Asian and European inspo, prepared by world-class chefs. Some restaurants even carry ratings like AAA Five Diamond, delivering a fine-dining experience inside an all-inclusive stay.
- Does Grand Velas Riviera Maya offer spa and wellness services? Yes, at Grand Velas Riviera Maya, guests can unwind in a world-class spa, enjoy wellness treatments, spa rituals, plus amenities like gym, private beach access, and concierge service to ensure a fully relaxing getaway.
- Is Grand Velas a good choice for special events like weddings or corporate meetings? Absolutely, Grand Velas resorts offer elegant venues, beachfront and resort-style backdrops, gourmet catering, and dedicated event spaces. Whether you’re planning a dream wedding or a corporate meeting, the resorts deliver sophistication and seamless service.