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Grand Velas Resorts Frequent Customer Program
Discover just how rewarding a Velas Signature membership can be. Being a preferred guest gives you exclusive discounts, our best available rate at all times at 4 of the finest all-inclusive resorts in Mexico, airport transfers, personal reward options, fast online booking and more! We will provide you, our loyal client, with all the benefits you really want!
Velas Signature Frequent Customer Program Benefits include
Gold (Second Level)
Gold membership is obtained once you have accumulated 20 room nights.
Diamond (First Level)
Diamond membership is obtained once you have accumulated 40 room nights.
Silver (Third Level)
Silver membership is obtained at second visit to our properties
- 1 free night for two people for every 15 nights accumulated
- 10% discount off the published rates on superior room categories
- Free Internet Access
- Airport – Hotel – Airport Transportation
- Early Check-in and Late Check-out (Subject to availability and prior notice)
- Exclusive Call Center phone line
- One guided Hydrotherapy Ritual at our world-class Spa (subject to availability and reservations required)
Gold (Second Level)
Gold membership is obtained once you have accumulated 20 room nights.
- 1 free night for two people for every 10 nights accumulated
- 15 % discount off the published rates on superior room categories
- Free Internet Access
- Airport – Hotel – Airport Transportation
- Early Check-in and Late Check-out (Subject to availability and prior notice)
- Exclusive Call Center phone line
- 10 % discount off SPA treatments
Diamond (First Level)
Diamond membership is obtained once you have accumulated 40 room nights.
- One Complimentary night for every reservation you make for two people
- 20 % discount off the published rates on superior categories
- Free Internet Access
- Airport – Hotel Transportation – Airport
- Early Check-in and Late Check-out (Subject to availability and prior notice)
- Exclusive Call Center phone line
- 10 % discount off in spa treatments
- 10 % discount off items in the boutique (identification and member ID card required at time of purchase)
- One complementary spa treatment (collection “A”) per room
- Unlimited access to the hydrotherapy areas at the spa [Top]
How to Enroll in the Velas Signature Frequent Customer Program. To make sure you’re getting all the benefits you can, enroll in the Frequent Customer Program, Velas Signature, by calling our contact center at 866-495-9902. Once you do, you’ll receive special discounts and emails informing you of upcoming promotions, news and activities. Frequent guest of our hotels will automatically receive membership information by mail.[Top]
Grand Velas Corporate
Promotora Turistica Las Velas, SA de CV,
Paseo Cocoteros Lote 28 Villa 8 No.
Nayarit C.P. 63735
US & Canada: 866-495-9902
Mexican Toll-Free: 01-800-831-1162
Grand Velas All Suites and Spa Resort - Nuevo Vallarta, Riviera Nayarit
Website: http://vallarta.grandvelas.com
Hotel Direct: +52-322-226-8000 US & Canada: 866-531-9864
Grand Velas All Suites and Spa Resort - Riviera Maya
Website: http://rivieramaya.grandvelas.com
Hotel Direct: +52-984-877-4400 US & Canada: 866-495-9899
